Frequently Asked Questions

Services & Methods

  • The SoftWash Company provides both low-pressure SoftWash and high-pressure pressure washing to effectively clean and restore exterior surfaces.

    • Soft Washing: A low-pressure cleaning method that removes dirt, mould, algae, and grime without damaging delicate surfaces like weatherboards, stucco, and painted exteriors.

    • Pressure Washing: A high-pressure cleaning method designed for driveways, patios, concrete, brick, and other hard surfaces, removing deep-seated dirt, moss, and stains for a refreshed look.

    We assess each property individually and use the best method for the best results while ensuring safety for your home, plants, and surroundings.

  • We use Sodium Hypochlorite (Liquid Chlorine/Bleach) combined with a biodegradable house wash mix as a surfactant. Each home is assessed individually, and detergents are mixed on-site to ensure effectiveness and safety for humans, pets, and plants. If you prefer not to use bleach, we may not be able to provide our soft wash service, as it's essential for effective, low-pressure cleaning.

  • We use your home's water supply, connecting to our buffer tank. Typically, we use about 800 liters per house wash, costing approximately $2.40.

  • We take precautions to protect your vegetation by pre-wetting plants, using professional surfactants, and keeping vegetation moist throughout the washing process.

  • Yes! The SoftWash Company provides professional exterior cleaning for retail stores, storefronts, and commercial buildings across Auckland. We use SoftWash for delicate surfaces and pressure washing for hard surfaces to remove dirt, mould, and grime, ensuring your business looks its best.

    For commercial pricing, contact us for a custom quote based on your building size and cleaning needs.

    hello@softwashco.co.nz

  • Due to the associated risks, we do not clean cedar homes. We recommend contacting a cedar maintenance specialist for such services.

Pricing & Payments

  • We aim to eliminate the frustration of waiting for quotes by offering straightforward, flat-rate pricing. This approach covers over 95% of the homes we service. In rare cases where a unique home requires a different approach, we will seek your approval before starting any work—no surprises!

    Check out or Pricing Page.

  • Our residential soft wash and pressure washing services are based on home size and cleaning requirements. We offer flat-rate pricing with no hidden fees, and most homes in Auckland do not incur a travel charge.

    For detailed pricing, visit our Pricing Page.

  • We are a cashless business. Payments can be made via debit or credit card on-site after service completion. If immediate payment isn't possible, we'll send an online invoice for payment via bank transfer or card.

Booking & Day Of

  • Booking is made simple using our Online Booking Platform:

    1. Home Size: Select your home's square meterage and any desired add-ons.

    2. Get Scheduled: Choose your preferred date and 1-hour booking window.

    3. Provide Info: Enter your address and contact details; we'll confirm via email promptly.

    For commercial bookings, please email or call us with your requirements.

    hello@softwashco.co.nz

  • No, your presence isn't required. We can perform all exterior cleaning services without you being home. Just provide access to all necessary areas. For interior window cleaning, we would need access instructions or for you to be present.

  • Please ensure a clear path around your home by moving furniture, plants, barbecues, or breakable items. Our friendly staff can assist with moving larger items if needed.

    Please ensure all windows are closed, and laundry is inside for our SoftWashing service.

  • Yes, we complete scheduled jobs rain or shine. Light rain doesn't affect our cleaning process. In case of heavy rain, we'll return within 1 to 2 days to finish any exterior work.

  • Yes, our SoftWash and Pressure Washing services use a high-performance, purpose-built cleaning system, which generates some noise during operation. This includes our specialised pumps, water filtration, and pressure equipment, designed for efficient and powerful exterior cleaning.

Company & Safety

  • Yes, The SoftWash Company is locally owned and operated by Max Dawson, who was born and raised in East Auckland. We take pride in serving our communities across the region with professional, reliable exterioir soft wash and pressure washing services.

  • Yes, The SoftWash Company is fully insured through Gallagher Insurance—though we've never had to use it. Your property is in safe hands.

    Please check out our Insurance Coverage Page for more info.

  • The SoftWash Company services 90 percent of the Auckland region, with a standard 20km radius from Mission Bay.

    If you’re outside this area, a travel charge may apply, but we’ll always confirm this with you in advance—no surprises.