Terms of Trade for The Softwash Company.

1. Introduction

These Terms of Trade ("Terms") govern the provision of exterior soft washing and surface cleaning services ("Services") by The Softwash Co ("we," "us," "our") to our clients ("you," "your"). By engaging our Services, you agree to these Terms.

2. Services

We offer residential and commercial soft washing services, including but not limited to house washing, driveway and exterior surface cleaning, as detailed on our website.

3. Booking and Confirmation

Bookings can be made via our online platform, powered by ServiceM8. Upon booking, you will receive a confirmation outlining the service details, date, and time.

4. Pricing and Payment Terms

• Pricing: Our services are offered at flat-rate or quoted pricing, inclusive of GST, as specified on our website or provided in a formal quote.

• Payment Terms: Invoices are issued upon completion of services and are due within 7 days. We accept payments via bank transfer, credit card, or other methods as specified in the invoice.

5. Client Responsibilities

To ensure efficient service delivery, clients are responsible for:

• Providing safe and unobstructed access to the property.

• Removing any personal items or obstacles from areas to be cleaned.

• Notifying us of any specific requirements, fragile surfaces, or pre-existing damage.

6. Cancellations and Rescheduling

• Client-Initiated: Cancellations or rescheduling requests should be made at least 24 hours before the scheduled service. Late cancellations may incur a fee.

• Company-Initiated: We reserve the right to reschedule services due to unforeseen circumstances, such as adverse weather conditions, and will notify you promptly.

7. Satisfaction Guarantee

We are committed to delivering high-quality services. If you are not satisfied, please contact us within 48 hours, and we will address your concerns promptly.

8. Liability

While we take utmost care, we are not liable for:

• Pre-existing damage to property.

• Damage resulting from faulty construction, design flaws, or underlying structural issues.

• Incidents arising from client negligence or failure to disclose sensitive surfaces.

·        Chemical Damage: Our cleaning solutions are industry-approved and degradable, but some surfaces may react unpredictably. We conduct a test spot before proceeding and can provide full details of the chemicals used upon request. Provided our team applies the chemicals as per industry standards, any discoloration, fading, or deterioration of surfaces remains the property owner’s responsibility. It is the property owner's obligation to ensure surfaces are in suitable condition for soft washing.

9. Health and Safety

• Our soft washing process involves the use of low-pressure washing and degradable cleaning solutions. While safe for most surfaces, please inform us of any specific concerns.

• We will not undertake work that compromises health and safety regulations, including accessing unsafe roofs or fragile structures.

• Our team follows all relevant WorkSafe NZ guidelines to ensure a safe working environment.

10. Privacy

We collect and use personal information in accordance with the Privacy Act 2020. Your information is used solely for service delivery and administrative purposes.

11. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be resolved in accordance with New Zealand law.

Layperson-Friendly Summary

Welcome to The Softwash Co!

By booking our services, you're agreeing to the following:

• Our Services: We specialize in soft washing for homes and businesses, including roof, driveway, and exterior cleaning.

• Booking: You can schedule a service through our online system.

• Pricing and Payment: Our prices are fixed or quoted upfront and include GST. After we finish, you'll get an invoice to pay within 7 days.

• Your Role: Please ensure we have clear access to the areas needing cleaning, move personal items, and let us know of any special requirements.

• Changing Plans: If you need to cancel or reschedule, tell us at least a day in advance to avoid fees.

• Our Promise: If something's not right, let us know within two days, and we'll fix it.

• Liability: We're careful, but we're not responsible for pre-existing damage or issues caused by construction flaws.

• Health & Safety: We use eco-friendly products and follow strict safety protocols. We won’t undertake work that is unsafe.

• Privacy: We respect your privacy and handle your information according to New Zealand's Privacy Act.

By understanding these terms, we can provide you with the best soft washing experience possible.