FAQs

Our frequently asked
Auckland House Washing questions.

In order to clean your home safely, The SoftWash Company’s Auckland house washing team will use a method of pressure washing called softwashing, this is a pressure washing service on a lower setting that ensures the safety of your home and surrounding plants and garden while still effectively removing and cleaning anything in the way.

Like all New Zealand Based House Washing Businesses, we use Sodium Hydrochloride (Liquid Chlorine/”Bleach”) along with a Bio-degradeable House Wash Mix which works as a surfactant. 

We treat every house differently. Our technicians will evaluate the condition of your home, and then mix the detergent onsite. Our detergent is biodegradable, safe to human, pets, and plants, and proven to be effective. 

If you are not a fan of Bleach, that’s fine! Unfortunately we will not be able to provide you with a SoftWash Service as this is the only reason we can provide a SoftWash in a way that does not harm your property with high pressure, along with being able to do it in a time-effective manner.

Simplicity and Predictability.

The SoftWash Company understands the frustrations and uncertainty of waiting for quotes and we wanted to change that, significantly. We know our customers value simplicity or needs a straightforward solution for a straightforward problem, softwashing your home.

NOTE: The SoftWash Company’s Famous Flat-Rates Pricing with it’s simple add-on prices cover 95%+ of homes we service. Of course, in the very rare case of arriving on-site of a unique home with a different description than was originally booked and it’s determined that the flat-rate estimate would increase, your Home Washing service would not be started before pre-approval by you. No Surprises!

Because why make a simple problem have such a complicated solution?

The SoftWash Company’s Flat-Rate Pricing is listed on our pricing page.

Our Residential SoftWash Services start from at $319 incl. GST for an home upto 150m2. Covering almost all of Auckland with no Travel Fee.

Our Residential Drive Way Pressure Washing Services start from at $189 incl. GST.

We will always talk through the pricing with you once we have the information we need, and will never start without you knowing the final price.

Cleaning the exterior of your home yourself is a real hassle, but the benefits are hard to ignore. Nobody wants to waste their weekend on labor-intensive cleaning duties, especially when there is a real chance that you could end up hurting yourself and potentially damage your home. If you are excited by the idea of toting a pressure washing system for many hours the exterior of your home on a perfectly good weekend then you are a rare breed! Most people prefer to get the job done fast, safely, and right by choosing The SoftWash Company’s professional pressure washing services

Yes! We also do Soft Washing of Low-Mid Height Body Corporate Townhouse, Commercial and Office Buildings, as well as Pressure Washing of any flat-surfaces. Have Asphalt? It must be Soft Washed!

Email us for an easy quote over the phone.

One-Off or Regular, chances are you will find Commercial Exterior Washing more affordable than you think!

The SoftWash Company realises that Exterior Cleaning such as Soft Washing or Pressure Washing may provide a minor disturbance to your business, so we are always able to accomodate with after-hour or weekend cleanings to completely accomodate your requirements.

Definitely. The SoftWash is fully insured with a $1,000,000 insurance cover with State Insurance just in case.

We have still not needed to use it! 

The SoftWash Company is a cashless business. We accept Debit & Credit Card via our mobile devices and payment can be done on-site after the service is done on-site. 

If you are unable to pay immediately after your House Wash Service is complete or wish to pay via Bank Transfer, we will send you an Online Invoice where you can easily pay via Bank Transfer or Credit Card/Debit.

In the case of Commercial Work, Payment is sent via an online invoice.

It is our policy to complete a scheduled job rain or shine. In the event of light precipitation we will continue as scheduled because rain does not effect the cleaning. In the event of heavy rain or showers, we will return within 1 to 2 days to complete the outside work.  

If you have had your house washed by The SoftWash Company you are eligible for our “Refer-Three-Get-Free” Referral Program!

Simply refer three customers who have had their house washed subsequently cleaned by The SoftWash Company, get them to refer your name, and your next House Wash will be completely free!

Yes! The SoftWash Company is owned by Oliver Stone, who was born in Auckland and has lived and been brought up in East-Auckland his whole life!

Heavily Interested in Property and with a Bachelor of Property Degree from The University of Auckland, Oliver is also the owner of Squee:gee Window Cleaning, the fastest growing Residential Window Cleaning Business in the Auckland Region.

Yes! Instantly save 10% by booking a Residential House Washi service via The SoftWash Company’s Online Booking Feature.

We have our own state of the art equipment and supplies. All we ask it that there is a clear path to your home. Move any furniture, plants, bbq’s or breakable items. 

Our friendly staff are happy to help move larger items (within reason of course!)

No, although we would love to see you and chat with you, we are able to perform all of our exterior cleaning services without you being present at your home. If you plan to be away from home during the time of service please allow us to have access to all parts of your property that will be requiring cleaning. However, if you are wishing to get your Interior Windows done, we would require either access instructions or for you to be home. In case you need to head out, we tend to do the Interior Windows first!

Depending on the Quality of your Joinery, Water Ingress can happen with a Home SoftWashed. Although we do everything we can to prevent this, in order to provide a great exterior finish sometimes some water will come in. Unfortunately as the age and quality is outside of our control, we are unable to provide a guarantee or the like that no water will come inside. This is why we suggest placing old towels near these places, especially if you have not had your Home SoftWash Before and may not know where the leak points may be when a SoftWash Occurs.

Due to the amount of risk, we do not clean any Cedar Homes. We suggest contacting a Cedar Maintenance Specialist in order to get your Cedar Home Washed.

Thanks to our handy central Auckland location, The SoftWash Company is able to service 90%+ of the Auckland Region. Our Service Radius usually comprises of 16KM from Greenlane, if you’re outside of that, a very small Travel Charge may be applied. Of course, you will know about this well in advance! No surprises.

See our Service Area Map Here

Ready to Restore your Home?

We want you to know...

WE'RE COMMITTED TO YOUR HAPPINESS

Just some of the benefits you enjoy by being a customer of The SoftWash Company.

Easy Online Booking

Flat-Rate Pricing

Fully
Insured

100% Satisfaction

Warrantied Service